Monaco RV LLC Opens Indiana Service Facility

Monaco RV LLC announced the Oct. 3 opening of an Indiana service center across the street from its Wakarusa manufacturing facility on Ward Street.

According to a press release, the expansive 14-bay facility will service all Monaco brand products and be staffed by industry-certified factory technicians.

Monaco said the technicians have years of experience working on the company’s products, noting, “Their expertise and familiarity of the products will make for efficient, comprehensive and timely service appointments for customers.”

The facility will also have an accessible full-body paint booth for all paint repairs and touch-up work.

To coincide with its grand opening and welcome back customers, the service center will offer a special introductory labor rate of $90, good until April 1, 2012.

The center will be open Monday through Friday from 7:30 a.m. to 4:00 p.m. Appointments can be made by calling 877-466-6226 (877-4MONACO).

Monaco RV LLC, a Navistar company, is a manufacturer of motorized and towable recreational vehicles. Headquartered in Coburg, Ore., with substantial manufacturing facilities in Indiana, Monaco RV is dedicated to quality and service and offers innovative RVs designed to meet the needs of a broad range of customers with varied interests. For additional information about Monaco RV, LLC please visit www.monacorv.com.

 

RVDA Expo Offers Training for Service Writers

The RV Learning Center is offering a pre-convention workshop on Oct. 4 for RV service writers/advisers interested in an intensive, daylong training program that will increase their proficiency and help prepare them for service writer/adviser certification.

The “RV Service Writer/Adviser Certification Preparation Workshop” is designed for those with a minimum of 12 months experience in RV service or a service-related industry, the minimum experience requirement for service writer/adviser certification. The workshop is in conjunction with the RV Dealers International Convention/Expoat at the Rio All-Suite Hotel & Casino in Las Vegas.

Workshop topics will include:

• Assessing and selling to a customer’s service needs.

• Exceeding customer expectations for increased owner retention.

• Effective tools for overcoming objections.

• Scheduling for maximum service department efficiency.

• Professionalism and the role it plays in dealership operations.

Instructor Chuck Marzahn of Marzahn & King Consulting Inc. is a widely recognized industry expert in the customary and usual practices of running an RV dealership. His expertise also includes fixed operations on the retail and wholesale level, and he is a 20-Group facilitator. He is regularly involved in the development of curricula for industry, business and management training.

The cost of the course is $299 for the one-day workshop or $199 when added to the participant’s convention registration. Workshop registration includes:

• Waiver of service writer/adviser certification application/exam fee for workshop participant (non-transferable, expires Dec. 3).

• Service writer/adviser learning Guide on CD (pdf version).

• Workshop pre-tests, including waiver of readiness test fee for workshop participant (non-transferable, expires Dec. 3)

To register for the workshop and the convention, visit www.rvda.org or www.rvlearningcenter.com. Companies interested in exhibitor information can contact RVDA at (703) 591-7130, ext 103 or send an e-mail to scharter@rvda.org.