RV Medics of New England announced the official grand opening of its mobile RV service, parts and accessories operation, enabling owners of all types of RVs from popups to bus conversions to receive expert, dealer level, RV service, parts, satellite systems, accessories and appliances for their RVs at their home, campground or most any other location.
According to a press release, RV Medics of New England currently serves Western Massachusetts, Northwest Connecticut, Southern Vermont and New Hampshire, and the Capital Region and Hudson Valley of New York.
“There are people who do mobile RV service,” Chris Dougherty, founder, president and RVDA/RVIA certified technician at RV Medics LLC of New England, “but we take it to the next level, providing the best customer experience possible, to support the lifestyle and the investment the client has made in the RV. This is a pretty unique concept for New England.”
Many customers have already benefited from RV Medics in the past in the Hudson Valley of New York. “We are continually forging alliances, partnerships and dealerships with RV industry companies on the national, regional and local level, including component manufacturers, RV dealers and campgrounds that need excellent mobile service and warranty support for their customers.” Dougherty says. “Also, product, technical and industry training is essential to stay refreshed and on top of industry trends, and we do that.”
Dougherty noted that access to quality mobile RV service is important to RVers who are permanently set up at a campground or other location, or for those who don’t want the inconvenience of taking their coach somewhere to be fixed. With RV Medics, clients can be enjoying their RV at the campground or spending their leisure time using their RV, instead of taking the time to take it somewhere for service.
Dougherty notes that some services can’t be done in the field, but the company will work with the owner to arrange for any service the client’s unit needs from other partner-vendors. More information, and a service area map, can be found at www.rvmedics.com.
Responsive customer service and a fast-moving field service team are important for any business. But, as reported by TheSmartVan.com, not all products are created equal: When a microwave shorts out, most people don’t really expect the manufacturer to move mountains in an effort to get their machine back up and running ASAP.
But what about a multi-million dollar private jet, or a luxury motorhome? It’s safe to say expectations are a little higher there.
“At $1.5 million a coach, our buyers rightfully expect us to do whatever it takes to keep them on the road and happy,” says John Clark, vice president of customer service for Newell Coach Corp., which makes luxury motorhomes.
For businesses that trade in super-expensive, luxury items, having personalized customer service and a field operations staff ready to cross the country at the drop of a hat is practically a must. A repairman at the ready is part of what customers expect when they drop that kind of cash.
Clark says his company has flown techs out for some pretty out of the ordinary service requests — it once sent techs to Saudi Arabia to work on a high-end RV for a Saudi prince’s wives. Recently, it sent techs to Italy last-minute to help a racing crew traveling from one event to the next when their RV had trouble. Hard to imagine that level of support from your dishwasher manufacturer.
To read the entire article on TheSmartVan.com click here.
Monaco RV LLC announced the Oct. 3 opening of an Indiana service center across the street from its Wakarusa manufacturing facility on Ward Street.
According to a press release, the expansive 14-bay facility will service all Monaco brand products and be staffed by industry-certified factory technicians.
Monaco said the technicians have years of experience working on the company’s products, noting, “Their expertise and familiarity of the products will make for efficient, comprehensive and timely service appointments for customers.”
The facility will also have an accessible full-body paint booth for all paint repairs and touch-up work.
To coincide with its grand opening and welcome back customers, the service center will offer a special introductory labor rate of $90, good until April 1, 2012.
The center will be open Monday through Friday from 7:30 a.m. to 4:00 p.m. Appointments can be made by calling 877-466-6226 (877-4MONACO).
Monaco RV LLC, a Navistar company, is a manufacturer of motorized and towable recreational vehicles. Headquartered in Coburg, Ore., with substantial manufacturing facilities in Indiana, Monaco RV is dedicated to quality and service and offers innovative RVs designed to meet the needs of a broad range of customers with varied interests. For additional information about Monaco RV, LLC please visit www.monacorv.com.
The RV Learning Center is offering a pre-convention workshop on Oct. 4 for RV service writers/advisers interested in an intensive, daylong training program that will increase their proficiency and help prepare them for service writer/adviser certification.
The “RV Service Writer/Adviser Certification Preparation Workshop” is designed for those with a minimum of 12 months experience in RV service or a service-related industry, the minimum experience requirement for service writer/adviser certification. The workshop is in conjunction with the RV Dealers International Convention/Expoat at the Rio All-Suite Hotel & Casino in Las Vegas.
Workshop topics will include:
• Assessing and selling to a customer’s service needs.
• Exceeding customer expectations for increased owner retention.
• Effective tools for overcoming objections.
• Scheduling for maximum service department efficiency.
• Professionalism and the role it plays in dealership operations.
Instructor Chuck Marzahn of Marzahn & King Consulting Inc. is a widely recognized industry expert in the customary and usual practices of running an RV dealership. His expertise also includes fixed operations on the retail and wholesale level, and he is a 20-Group facilitator. He is regularly involved in the development of curricula for industry, business and management training.
The cost of the course is $299 for the one-day workshop or $199 when added to the participant’s convention registration. Workshop registration includes:
• Waiver of service writer/adviser certification application/exam fee for workshop participant (non-transferable, expires Dec. 3).
• Service writer/adviser learning Guide on CD (pdf version).
• Workshop pre-tests, including waiver of readiness test fee for workshop participant (non-transferable, expires Dec. 3)
To register for the workshop and the convention, visit www.rvda.org or www.rvlearningcenter.com. Companies interested in exhibitor information can contact RVDA at (703) 591-7130, ext 103 or send an e-mail to email@example.com.