The Recreation Vehicle Industry Association’s (RVIA) Standards and Education department is in the process of creating an online, controlled-access technical library that will be available to participating technicians, invited subject matter experts, and others.
According to a press release, the focus is now on populating the online library with the Recreation Vehicle Service Training Council (RVST) Standard 2011 edition serving as the index for the collected technical information. RVIA has hired an RVST librarian to specifically find wanted technical information, but more importantly, to serve as a resource for RVIA supplier and manufacturing members who will be able to manage their own information in this library.
“This program has been under development and we are finally at the point where we are recruiting members to participate,” said Sharonne Lee, RVIA’s director of technical information. “With a dedicated librarian that can lead this activity, we believe this library will evolve to become an important tool for our industry’s service technicians.”
In addition to the technical library, RVIA is also developing a one-year pilot program aimed at working directly with service technicians at their employment locations to boost the awareness of and participation in industry technician training and certification programs. This program is scheduled to be in place by October 2013.
Two in-field representatives — one in the Northwest to cover Washington, Oregon, and Idaho and one in the South Central to cover Texas and Louisiana — will collect contact information at dealerships, learn the training that each tech has received to date, and work with the service managers to determine what the technician training needs. Service training will be coordinated with RVIA supplier members with the goal to bring training directly to the dealerships. Research has found that service managers like the RVST training, but sending technicians away for a week at a time is not feasible.
“Remember the old days when the RV industry had slow times during certain times of the year? That is no longer the case,” says Bruce Hopkins, RVIA vice president of standards and education. “The industry is extremely busy throughout the year now, and new ways have to be found to get the RVST training to the dealerships. We think offering training on site is the way to go.”
He added, “The overall goal of the library and in-field program is to increase RVST training and certification. RVIA has never tracked training in the past and technicians don’t currently have an available mentor to help them plan and obtain the training they want and need. These programs are designed to resolve these issues.”