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RVDA App Lets Dealers Promote Store, Events

May 13, 2013 by · Leave a Comment 

RVDA Dealer app

The Recreation Vehicle Dealers Association (RVDA) is urging members to set up a dealer profile on the RVDA Dealer App for smartphones, according to a press release.

When consumers planning RV travel go online to Rand McNally’s “Best of the Road” website, they can easily find RVDA members involved in RV sales, service, rental and aftermarket businesses. Each profile can be customized to provide information about specials, display inventory photos or post a personal statement about the dealership’s customer service commitment.

The “Best of the Road” website and RVDA Dealer Locator App combine to offer members a powerful online marketing tool that can be a great asset in promoting and growing a business. Members currently utilizing the service include:

• Noble RV in Owatonna, Minn., promotes a 10% savings on parts and service through the end of the calendar year .

• Norm’s RV in Poway, Calif., have personalized their dealer profile to promote their sales, master certified technicians and rental vehicle fleet while reminding customers that Norm’s offers storage services for RVs not in use.

• Wilkins RV in Bath, N.Y., offers store information including hours, inventory numbers and service availability.

• Stoltzfus RV in RV’s and Marine in West Chester, Pa., offers an aerial photograph on their profile page.

Every profile page already comes preloaded with links to the dealership website, directions, a map and contact information.

Members can access their profiles at www.bestoftheroad.com. For information on how to set up your profile, contact Chuck Boyd at (800) 336-0355 or cboyd@rvda.org.

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Booth Space is on Sale for RV Dealers Confab

April 24, 2013 by · Leave a Comment 

RV dealer expo logo

Booth space for the 2013 RV Dealers International Convention/Expo running Sept. 30-Oct. 1 in Las Vegas is currently on sale, according to a press release from the Recreation Vehicle Dealers Association (RVDA). To view a map of the expo floor showing space available click here.

Themed “Education: Your Competitive Advantage,” this year’s event is a major draw for dealers offering the opportunity to learn about new products and services that can help them solve problems and run their businesses more efficiently. With the economic uptick in the industry, dealers are more eager than ever to find ways to capitalize on the increased demand.

The Expo opens Oct. 1 at 1 p.m. and leads up to a reception that same afternoon from 4–6 p.m. On Wednesday and Thursday, the Exhibit Hall is open with lunch served for conference attendees. RVDA noted that no education events will conflict with expo hours in order to maximize exhibitors’ exposure to dealers.

“Exhibiting at our convention gives suppliers quality time with the industry’s real decision makers,” said John McCluskey, chairman of the Convention/Expo Planning Committee. “Numbers don’t lie. RVDA members are the retail powerhouses of the RV industry, accounting for 84% of the RV sales in the U.S. market and 90 percent in the Canadian market.”

Details are available here on the RVDA website and more information is available from Julie Newhouse at RVDA. She can be contacted at (703) 591-7130, ext. 103, or jnewhouse@rvda.org to explain how exhibiting, partnership, or “Vendor Training +plus” can give dealers an edge.

Visit www.rvda.org and www.rvlearningcenter.com  to register for the convention and for regular updates. The industry can also get updates by following the convention on LinkedIn, Twitter, and Facebook.

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RVDA Seeking Speakers for Convention/Expo

April 22, 2013 by · Leave a Comment 

The Recreation Vehicle Dealers Association’s (RVDA) Convention/Expo Committee is soliciting speakers for the education component of the RV Dealers International Convention/Expo, Sept. 30-Oct. 4, in Las Vegas. According to a press release, there are more than 50 opportunities to speak at the convention between Wednesday and Friday, and RVDA is asking those with an interest in “giving back to the industry” to join the program and inform dealers about ways to grow and improve their businesses.

The event is open to a wide spectrum of speakers from within and outside the RV industry. In all cases, the Convention/Expo Committee looks for proven experts, especially those who can attract and engage attendees. To ensure the timeliness, quality and credibility of the program, the committee works to include a number of first-time RVDA presenters and limits workshops from speakers that present year after year.  Member surveys confirm that one of the top reasons RVDA members choose to attend the annual convention/expo is the number of workshops with new topics and new speakers.

The deadline for submissions has been extended through April 29.  This solicitation is for the non-promotional and non-proprietary educational component of the event.  A speaker FAQ is available here.

RVDA’s Convention/Expo is expecting this year’s attendance will include dealer principals and team members from more than 200 dealerships, with total attendance exceeding 1,000.

To be considered, speaker submissions must be received by April 29. The submission form  document  is provided here. Incomplete submissions will not be considered. The workshop title, description, and learning outcomes should be clear, concise, and exciting — designed to attract attendees to the session by highlighting what they will learn and gain from the session.

The committee needs sufficient detail to accurately evaluate how it might fit in this year’s program. To help in the evaluation process, the committee encourages potential speakers to record a short video overview and provide it along with the workshop submission. If the workshop is selected, the video will be used to promote the session. For consistency, the speaker should state his/her name, title, company, “I will be presenting at the RVDA Convention & Expo,” session title and subtitle (if applicable), and three things workshop attendees will learn.

For more information, contact Karin Van Duyse, kvanduyse@rvda.org, or Liz Shoemaker, lshoemaker@rvda.org with 2013 Convention/Expo and use Workshop Submission in the subject line. Companies interested in sponsorship opportunities, participating in Vendor Training Plus, and exhibitor information can contact RVDA at (703) 591-7130, ext. 103 or send an e-mail to jnewhouse@rvda.org.

Visit www.rvda.org and www.rvlearningcenter.com  to register for the convention and for regular updates. The industry can also get updates by following the convention on LinkedIn, Twitter, and Facebook.

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Patton on Learning Center Board, 3 Re-elected

March 26, 2013 by · Leave a Comment 

The Recreation Vehicle Dealers Association (RVDA) board has re-elected three members to the RV Learning Center board and elected a fourth to fill a vacancy.

According to a press release, Rick Horsey of Parkview RV Center in Smyrna, Del., Steve Plemmons of Bill Plemmons RV in Rural Hall, N.C., and Jeff Pastore of Hartville RV Center, Hartville, Ohio, all have been re-elected to three year terms on the board.  Russ Patton of Byerly RV, in Eureka, Mo., was elected to his first three-year term.

The election took place during the RVDA board meeting in Fairfax, Va., March 18-20, based on recommendations made by the Executive Committee of the RV Learning Center. New on the board, Patton is a long-time supporter of the RV Learning Center. Horsey is a former RVDA and RV Learning Center chairman and Plemmons served on the RVDA board.

Pastore, RV Learning Center chairman, noted, “Service on this important board is a privilege for all of us, and I am proud to continue working alongside Rick and Steve. And we all feel honored to have Russ Patton join us, bringing his strong commitment to education and professional development for our industry. This board is a hardworking and visionary group and I look forward to working with them.”

The RV Learning Center is supported by dealers, manufacturers, suppliers, distributors, and other RV industry members who are committed to dealership education and the high levels of customer service that is provided by educated employees. Click Here to download a contribution form.

 

The RV Learning Center is dedicated to providing dealers and their employees with innovative ways to operate RV dealerships through an array of education resources including publications, distance learning, live workshops, online products, training, and certification programs for RV dealership personnel.   Visit www.rvlearningcenter.com for more information.

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RVDA Outlines Dealer-Assisted Financing Issue

January 25, 2013 by · Leave a Comment 

Editor’s Note: The following is an update from the Recreation Vehicle Dealers Association (RVDA) sent to members on dealer-assisted financing.

As a new Congress gears up for 2013, one issue that continues to be on the forefront of RVDA advocacy efforts is the protection of your dealership’s ability to arrange financing for your customers. Some groups, including the Center for Responsible Lending, continue to push lawmakers and regulators for additional restrictions on vehicle financing – restrictions that could hurt RV dealers and the entire motor vehicle industry.

Several dealers have asked RVDA to prepare some quick talking points on this issue, so they can provide information to Congressional representatives or their staff. Here are some points to make when discussing the importance of dealer-assisted financing.

More choices: A white paper by Northwood University calls dealer-assisted financing for vehicle purchases a “wonderful example of a free and competitive market which adds multiple choices for consumers.”

Saves money: “In many cases the customer would not save money by obtaining financing via a direct loan from a financial institution,” according to the report. “In fact, dealer-arranged financing rates are often more competitive than those offered by direct lenders. In order to serve their customers’ financing needs, dealers must be prepared to meet or beat the lowest APR offered to their customers by direct lenders.”

Saves time: The report says dealers often gather all of the important and necessary financial information from the customer during the sales process, saving the customer the effort of a separate trip to a financial institution to provide the same information.

More efficient: Gathering financial information up front reduces the financial institution’s cost of processing the loan. Dealers also absorb the direct and indirect costs of marketing, transacting, and meeting federal and state point-of-sale compliance regulations that accompany financing. In short, says the report, dealers reduce the loan’s retail distribution cost.

Of course, we urge dealers to add their own experiences on the benefits of arranging financing – we know there are literally thousands of success stories out there. RV dealerships tell us they have many customers who wanted to do loans through their local banks. But some of those local banks don’t have an RV program, so the customer, by financing through dealers, saved lots of money.

RVDA will keep members updated on this important issue throughout the coming months. And a reminder: RVDA established an Advocacy Fund so that when issues arise that need to be addressed, we have the financial resources to do so. Click Here to contribute, send an email to info@rvda.org, or call the staff at (800) 336-0355 (ext. 113) for more information.

 

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Winnebago Earns 17th Consecutive DSI Award

November 16, 2012 by · Leave a Comment 

Winnebago Industries Inc. will be presented with its 17th consecutive Quality Circle Award during the Recreation Vehicle Dealers Association’s (RVDA) reception on Nov. 26, just prior to the opening of the National RV Trade Show in Louisville, Ky.

According to a press release, the ceremony will take place in the Elliot Room of the Crowne Plaza Hotel in Louisville. Thirteen manufacturers will be recognized based on results from RVDA’s Dealer Satisfaction Index (DSI) survey.

“We believe we have the best dealer network in the RV industry,” said Winnebago CEO and President Randy Potts. “We are especially honored to have our dealer partners recognize us with this prestigious award. We are particularly proud that Winnebago Industries is the only manufacturer to receive this award from RVDA every year since its inception.”

Winnebago was recognized as a Quality Circle Award winner based on overall dealer satisfaction for Winnebago, Itasca and Era motorized brands as measured in the DSI survey.

“The DSI is a valuable indicator of our dealers’ perspective on the quality of our products and services,” said Potts. “We wish to thank all our dealer partners for the confidence they have shown in Winnebago Industries in honoring us with this award. We also wish to thank our valued employees for their continued diligence to ensure that every Winnebago Industries motorhome, program and service provided is of the highest quality.”

He added, “We are particularly excited about our dynamic motorhome lineup and innovative new products that will be available soon. We plan to continue to deliver the most innovative and highest quality products, services and support in the industry for both our dealer partners and retail customers.”

 

 

 

 

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Dan Pearson Donates $10K to Learning Center

November 16, 2012 by · Leave a Comment 

Dan Pearson of PleasureLand RV Center Inc., St. Cloud, Minn., has pledged an additional $10,000 to the RV Learning Center, bringing PleasureLand’s total commitment to $86,350.

According to a press release, the RV Learning Center kicked off its annual fundraising campaign during the RV Dealers International Convention/Expo in Las Vegas at the beginning of October.

“Dan Pearson’s contribution of time and treasure to RVDA and the RV Learning Center is a great example of how all of us should support our organization and industry,” said RV Learning Center Chairman Jeff Pastore of Hartville RV Center in Hartville, Ohio. “We know Dan’s commitment will expand and improve our industry because it makes quality, cost-effective professional development available to our dealership personnel—and educated employees elevate our industry and expand our market.”

The RV Learning Center is dedicated to providing dealers and their employees with innovative ways to operate RV dealerships through an array of education resources including publications, distance learning, live workshops, online products, training and certification programs for RV dealership personnel.

For more information on the RV Learning Center, visit www.rvlearningcenter.com, send an e-mail to info@rvda.org, or send a fax to (703) 359-0152. The RV Learning Center is a tax exempt organization as described in section 501(c)(3) of the Internal Revenue Code. Contributions may be tax deductible as charitable donations.

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Lance to Receive DSI Award at Louisville Show

November 12, 2012 by · Leave a Comment 

The Recreation Vehicle Dealers Association (RVDA) will honor Lancaster, Calif.-based Lance Camper Manufacturing Corp. along with 12 other manufacturers with its Quality Circle Award on Nov. 26, prior to opening of the National RV Trade Show in Louisville, Ky.

According to a press release, the honored brands had to receive at least 15 dealer responses and score 80% or above for overall dealer satisfaction in the Association’s 19th Annual Dealer Satisfaction Index (DSI) survey.

“We’re honored by the continued recognition by our dealers as represented by the DSI Award,” says Jack Cole, president of Lance Campers. “We continually strive to build an exceptional product – constantly challenging to best ourselves. And by incorporating dealer and consumer feedback, we seem to have a successful formula.”

In consideration of the DSI Award, the RVDA asks dealers to express their level of satisfaction on a number of factors that directly affect a high quality experience for the consumer.

The 19th Annual DSI survey was conducted between April and July 2012 with 461 dealers responding.

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RVDA Issues Election Overview to Dealer Body

November 7, 2012 by · Leave a Comment 

Editor’s Note: The following is a letter from Recreation Vehicle Dealers Association President Phil Ingrassia offering an overview of Tuesday’s elections and initiatives moving forward.

Tuesday’s election results maintain a political status quo in Washington – with the White House and U.S. Senate controlled by Democrats and the U.S. House of Representatives led by Republicans.

In the short term, Congress and the president have only 49 days to reach consensus on billions of dollars in automatic tax hikes and federal spending cuts set to take effect in January. Congress is scheduled to return to Washington next week to work on the budget and the impending “fiscal cliff” issue.

In the long term, major issues that RVDA and its allies will continue to work on include:

Consumer Finance Protection Bureau (CFPB) – The election results mean the continuation of the Consumer Financial Protection Bureau. While RV and other motor vehicle dealers are specifically exempt from the bureau’s oversight, RVDA and its allies are deeply concerned that the CFPB will indirectly regulate RV dealer-assisted financing through joint rulemaking with the Federal Trade Commission. RVDA maintains that dealer-arranged financing is vital to the RV business, promotes competition, and provides multiple financing choices for consumers.

Health Care – The election results mean that the health care overhaul will continue. Key provisions of the law go into effect in 2014, including a requirement that businesses with 50 or more employees provide affordable health insurance for their workers. What is not clear is how much that insurance will cost. Most states will set up exchanges where individuals and companies can buy coverage. RVDA members will be invited to participate in a free RV Learning Center webinar entitled”Employer Health Care Forecast — What’s Next for Health Care Reform and the Affordable Care Act” in December. RVDA will have more details on this event soon.

• State Issue – Right to Repair Passes in Massachusetts: Massachusetts Ballot Initiative 1 (Right to Repair) passed with 85% of the vote. The Right to Repair Ballot Initiative requires motor vehicle manufacturers to make diagnostic information on all makes and models of vehicles available to all citizens and independent repair shops. The ballot initiative definition of “motor vehicle” includes all RV types. Earlier this year, RVIA secured an amendment excluding all RVs from a compromise law negotiated by auto manufacturers and independent repair shops. However, the ballot initiative supersedes the enacted legislation. RVDA will work to clarify this issue’s impact on dealers.

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RVDA Endorses TRA ‘Certified Green Program’

November 5, 2012 by · Leave a Comment 

The Recreation Vehicle Dealers Association (RVDA) has endorsed TRA Certification International’s Certified Green RV program, adding the Elkhart, Ind.-based company’s program to its line of endorsed products and services for dealers.

TRA is the leading third-party green certification company and its Certified Green RV program measures, evaluates and certifies RV manufacturers and verifies vendors for energy efficiency and environmental friendliness.

“As an RVDA associate member, TRA has a long track record in the RV industry and its founder and president Tom Arnold is well-known for his expertise in RV standards circles,” said RVDA President Phil Ingrassia. “This endorsement will make it possible for dealers to help consumers make better informed decisions about their RV purchases, leading to increased customer satisfaction.”

Arnold noted, “We are extremely proud to have earned the RVDA endorsement and pledge to continue our company’s leadership role in evaluating and certifying construction practices that are not only easier on the environment, but more efficient for the companies producing RVs.”

For additional information regarding the TRA Green Certified RV program, and a list of manufacturers who have earned the TRA Green Certification, go to www.certifiedgreenrvs.com. To see a full listing of all RVDA-endorsed products and services, click here.

 

 

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