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RVDA Requesting DSI Survey Responses

June 1, 2012 by · Leave a Comment 

Editor’s Note: The following article on the Dealer Satisfaction Index (DSI) Survey appears in the current issue of RV Executive Today, a publication of the Recreation Vehicle Dealers Association (RVDA).

Many manufacturers tell RVDA they use DSI results to adjust policies and procedures that affect dealers, so it’s extremely important for all dealers to fill out the survey. The DSI is not a scientific study, but it measures dealers’ attitudes about their manufacturers’ performance in eight key areas identified by RVDA’s Industry Relations Committee. Those areas include:

  • Sales support
  • Sales territory
  • Vehicle design
  • Vehicle reliability/quality
  • Competitive price/value
  • Parts support
  • Dealership warranty support
  • Overall dealer communications

RVDA will release the DSI results to Brand Committee chairmen in time for Partners in Progress meetings at the 2012 RV Dealers International Convention/Expo, Oct. 1-5 at the Rio All-Suite Hotel & Casino in Las Vegas.

Make sure to fill out the survey, preferably online so RVDA can process results faster. Or you can print the form and fax or mail it to RVDA. Be sure to rate all brands and manufacturers whose new products you carry. RVDA dealer members can click here to access the survey (member login required).

For more information, send an email to info@rvda.org or call the dealer service hot line.

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RVDA Con/Expo Brand Meetings Scheduled

May 30, 2012 by · Leave a Comment 

RV dealers are urged to make plans to attend the Partners in Progress Brand Committee meetings that will take place during the RV Dealers International Convention/Expo in Las Vegas Oct. 1-5.

According to a news release from the Recreation Vehicle Dealers Association (RVDA), the following meetings have been scheduled so far:

Monday, Oct. 1

  • Forest River Inc. – 3:30 to 5 p.m.
  • Jayco Inc. – 5:15 to 6:30 p.m.

Tuesday, Oct. 2

  • Keystone RV Co. – 9:30 to 11 a.m.

More Partners in Progress Brand Committee meetings will be announced as the convention approaches. The schedule is subject to change.

As a result of requests from dealers, an additional 15 minutes will be added this year to the Forest River and Keystone meetings because of their size and range of product offerings. Each manufacturer’s ratings in this year’s Dealer Satisfaction Index (DSI) survey will also be available for review during their brand committee meeting.

Brand committee meetings are confidential and only dealers selling new rolling stock built by a particular manufacturer will be allowed to attend that manufacturer’s brand committee meeting.

The Convention/Expo and all brand committee meetings will take place at the Rio All-Suite Hotel & Casino. Register at www.rvda.org or www.rvlearningcenter.com.

 

 

 

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Protective: An RVDA Con/Expo Gold Sponsor

May 29, 2012 by · Leave a Comment 

Protective Life Corp.’s Asset Protection segment is a Gold Sponsor for the RV Dealers International Convention/Expo, Oct.1-5, at the Rio All-Suite Hotel & Casino in Las Vegas. The convention is sponsored by the National RV Dealers Association (RVDA), RVDA of Canada and the RV Learning Center.

“RVDA has endorsed Protective’s XtraRide service agreement since 1992, and Protective’s continuing support of employee education through their convention sponsorship is another example of its commitment to the association and its dealer members,” RVDA Convention/Expo Committee Chairman Peter Albano of American RV in Olive Branch, Miss., stated in a news release.

“Protective and our field team have a strong track record of supporting continuing education” said Bill Koster, vice president of recreation and specialty products for Protective’s Asset Protection segment. “The workshops and other programs offered by the RV Learning Center at the convention help improve customer satisfaction and dealer profitability.”

To make the convention as affordable as possible, the registration fee for dealership employees is the same as last year. RVDA is also offering special registration plans, including an easy-pay plan of four payments and the ability to lock in early-bird savings for additional employees with one-paid convention registration.

Themed “The Road to Opportunity,” the convention will present educational super sessions designed to help dealers navigate the issues and opportunities they face today and presenting strategies to reach new customers through new technology and to harness the power of social media. This year’s conference also introduces a new series of fixed operations workshops for service and parts managers to improve efficiency and profitability.

The 2012 convention will feature an exhibit hall filled with the RV industry’s top companies offering products and services to help dealers improve profitability. RVDA’s Partners in Progress Brand Committees will also meet to work on important dealer/manufacturer issues.

Companies interested in sponsorship opportunities and exhibitor information can contact RVDA at (703) 591-7130, ext 103, or send an e-mail to scharter@rvda.org.

Visit www.rvda.org and www.rvlearningcenter.com to register for the convention and receive regular updates. You can also get convention updates on LinkedIn professional networking services and Facebook.

For more information regarding Protective’s XtraRide RV program, dealers can contact their XtraRide agent or Protective at (800) 950-6060, ext 5738, e-mail buildprofits@protective.com, or visit Protective’s website at www.protectiveassetprotection.com.

 

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Finance Guru Ricchiuti to Keynote RVDA Expo

May 15, 2012 by · Leave a Comment 

Peter Ricchiuti

Tulane University’s Peter Ricchiuti will share his informative and entertaining perspective on financial markets during “Market Signals: What the Financial Markets Are Telling Us Now,” the keynote session held in conjunction with the RV Dealers International Convention/Expo on Oct. 3.

The convention, sponsored by the Recreation Vehicle Dealers Association (RVDA), RVDA of Canada and the RV Learning Center, is scheduled for Oct.1-5, at the Rio All-Suite Hotel and Casino in Las Vegas.

“Dealers who understand larger economic trends that impact consumer spending are in a better position to manage their businesses,” said RVDA Convention/Expo Committee Chairman Peter Albano of American RV in Olive Branch, Miss. “We are delighted that Peter Ricchiuti will be able to offer his insight on the state of the economy and how it will impact our dealerships in 2012 and beyond.”

During his presentation, Ricchiuti will discuss the outlook for interest rates, energy prices, and how politics and the deficit will impact the economy in the months ahead. Prior to becoming an assistant dean at Tulane University’s A.B. Freeman School of Business, Ricchiuti enjoyed a successful investment career on Wall Street. He also served as state treasurer and chief investment officer for the state of Louisiana, and managed the state’s $3 billion investment and retirement fund portfolio and an additional $8 million in retirement funds.

In 1993, Ricchiuti founded the Burkenroad Reports investment research program. Since that time, he has earned praise for his management of the program, which involves leading teams of more than 130 Tulane University business students as they research and assess undervalued stocks in four southern states. His insight and humor have made him a popular financial speaker across the country, and he has twice been named Tulane’s top business professor.

To make the convention as affordable as possible, the registration fee for dealership employees is the same as last year. RVDA is also offering special registration plans, including an easy-pay plan of four payments and the ability to lock in early bird savings for additional employees with one paid convention registration.

Themed “The Road to Opportunity,” the convention will feature educational super sessions designed to help dealers navigate the issues and opportunities they face today, strategies to reach new customers through new technology and to harness the power of social media, and a new series of fixed operations workshops for service and parts managers to improve efficiency and profitability.

The 2012 convention will also feature an exhibit hall filled with the RV industry’s top companies offering products and services to help dealers improve profitability. RVDA’s Partners in Progress Brand Committees will also meet to work on important dealer-manufacturer issues.

Companies interested in sponsorship opportunities and exhibitor information can contact RVDA at (703) 591-7130, ext. 103 or send an e-mail to scharter@rvda.org.

Visit www.rvda.org and www.rvlearningcenter.com to register for the convention and for regular updates. You can also get convention updates on LinkedIn, Twitter, and Facebook.

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RVDA Leadership to Honor Molino at June Event

April 25, 2012 by · Leave a Comment 

Mike Molino

Although it’s not an official association-hosted function, the leadership of the Recreation Vehicle Dealers Association (RVDA) will be holding a celebration dinner June 12 at the Army-Navy Country Club in Arlington, Va., honoring former president Mike Molino.

According to RVDA, the evening will begin with cocktails at 6 p.m. followed by a sit-down dinner and program at 6:45 p.m. Cost for attendance is $100 and seats can be reserved through RVDA.

Molino stepped down April 2 after 16 years of service with RVDA. Phil Ingrassia succeeded him as president.

During his years with RVDA, the association extended its leadership role in RV industry affairs through development of the association’s Model Dealer Agreement and the Dealer Satisfaction Index (DSI) survey. Molino was a key leader in the formation of the RVDA Education Foundation, now known as the RV Learning Center, and also a strong supporter of continuing education and certification for RV dealership employees.

During Molino’s tenure, RVDA also played a key role in the formation of the Go RVing Coalition’s national advertising campaign, which is co-owned with the Recreation Vehicle Industry Association (RVIA). Molino is a Certified Association Executive (CAE) and was elected to the RV/MH Hall of Fame in 2006.

Prior to his role with RVDA Molino served in the U.S. Army.

 

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RVDA Seeking Convention Workshop Proposals

April 12, 2012 by · Leave a Comment 

The Recreation Vehicle Dealers Association (RVDA) Convention/Expo Committee is currently accepting submissions to present a workshop at the 2012 RV Dealers International Convention/Expo, Oct. 1 – 5 in Las Vegas.

Hosted by the RV Learning Center, the concurrent education sessions will be  Oct. 3-5, according to a press release. The Committee will evaluate the workshop submissions on a variety of criteria including:

• Timeliness and relevance of the topic

• Alignment between the session’s title, description, and stated learning outcomes

• Capacity to offer seasoned RV dealer and management-level employees new methods to improve dealership operations

• Potential to attract and stimulate the interest of RV dealers, general managers, sales personnel, and parts and service managers

The workshop submission form is available in both MS Word, and .pdf format. Submissions are due April 23 and notifications will be made by May 28.

Click here for more information about the 2012 RV Dealers International Convention/Expo, including details on registration, exhibitor, and sponsorship opportunities.

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RVDA Seeking Nominations for 2012 JBS Award

April 11, 2012 by · Leave a Comment 

The Recreation Vehicle Dealer’s Association (RVDA) is asking members to submit nominations for the prestigious James B. Summers (JBS) award, according to a press release.

Created in 1986, the award honors past RVDA Executive Vice President and CEO Jim Summers and recognizes individuals who make a consistent and outstanding contribution to the association and its members.

Summers attended the convention almost every year after the award was established to present it to the next recipient before losing a battle with cancer on the eve of the 2010 convention.

RVDA requests that submissions include a narrative explaining why the candidate should receive the award. All nominations will be reviewed by the RVDA, which will select the recipient of this year’s award by a majority vote.

The award will again be presented during the RV Dealers International Convention/Expo, to be held October 1-5 at the Rio All-Suite Hotel & Casino in Las Vegas.

Nominations for the 2012 award are due by May 21. Send submissions to Ronnie Hepp at RVDA headquarters via email (rhepp@rvda.org), fax (703/359-0152), or mail (3930 University Drive, Fairfax, Va., 22030).

 

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Phil Ingrassia Officially Taking Over RVDA Reins

April 2, 2012 by · Leave a Comment 

Phil Ingrassia

The Recreation Vehicle Dealers Association (RVDA) board has approved revisions to its strategic plan that will guide the organization as it transitions staff leadership from outgoing President Mike Molino to President Phil Ingrassia, who assumed his duties today (April 2). Ingrassia previously served as the association’s vice president for communications.

“Our core purpose — to help dealer members achieve and maintain success — remains the same, and the board has enhanced the strategic plan to focus on the issues RV dealers and the industry face today,” said RVDA Chairman Andy Heck of Alpin Haus, in Amsterdam, N.Y. “It’s clear that RVDA needs to have a strong voice in government and industry affairs as well as be a catalyst for dealer solutions.”

Ingrassia noted, “As the association moves forward, the revised strategic plan will assist the board and staff in keeping RVDA resources focused in areas that will help dealers the most.”

Central to the strategic plan are five core organizational values:

• Professional development and education: RVDA facilitates the sharing of ideas and is a trusted resource for best practices.

• Professionalism and integrity: RVDA is dedicated to the highest standards of personal and professional integrity.

• Equitable member participation: RVDA encourages dealers of all sizes to participate in association affairs and supports diverse opinions.

• Industry teamwork: RVDA leads in the pursuit of excellence, innovation, and industry unity.

• Advocacy: RVDA is the leading advocate on public policy and industry issues that impact RV dealers.

“The current strategic plan builds on the good work of previous RVDA boards, including the core values and guiding principles, which are so important for stability and focus,” Heck said. “This is a great reflection on RVDA dealer and staff leaders past and present, because it shows that there is no confusion over RVDA’s long haul commitment to dealers.”

“This year’s planning process came at an ideal time for RVDA as a great leader, Mike Molino, steps down and I assume the duties of chief staff officer,” Ingrassia said. “I look forward to working closely with the RVDA Board of Directors, the membership and other industry stakeholders to achieve RVDA’s goals.” The revised strategic plan is available at www.rvda.org.

Before becoming RVDA President, Ingrassia served as the association’s vice president for communications starting in 2002 and joined the RVDA staff in 1996. In that capacity, he supervised the association’s membership, industry relations, market expansion and communications programs. He also served as RVDA’s staff liaison to the Go RVing Coalition. He earned the Certified Association Executive (CAE) designation in 2005.

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RVDA Poll: Most Dealers Upbeat on Coming Year

February 13, 2012 by · Leave a Comment 

Dealers surveyed in January generally have an upbeat outlook for the 2012 retail market and most feel their inventory levels are just right, according to the latest issue of RV Executive Today Online.

About 58% believe the RV retail market in January was the same as it was a year earlier, and 42%t believe it was better.

The survey showed that 75% of the respondents say there’s an adequate amount of credit available for inventory financing, and 71% say there’s adequate credit available for their retail customers.

For more survey results and charts, see the March issue of RV Executive Today, coming soon.

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RVDA’s Molino to Retire, Ingrassia Will Succeed

February 9, 2012 by · Leave a Comment 

Mike Molino at RVDA's convention in Vegas

Recreation Vehicle Dealers Association (RVDA) President Mike Molino announced today (Feb. 9) that he will step down after 16 years of service as the CEO of the organization. The RVDA board named Vice President for Communications Phil Ingrassia as the association’s next president, effective April 2.

“Mike Molino’s impact on RVDA and the RV industry will last for years to come,” said RVDA Chairman Andy Heck of Alpin Haus in Amsterdam, N.Y. “He has been a strong advocate for RV dealers since he joined the association in 1988 and became the chief staff officer in 1996. Mike was instrumental in developing a strategic direction for the organization that will shape RVDA far into the future. We are fortunate to have an experienced successor in Phil Ingrassia, who is well qualified to manage a smooth transition of staff leadership and set the stage for continued success.”

“For over 50 years, I have been lucky enough to have had continuous employment with only two employers, the U.S. Army and RVDA,” Molino said. “The nature of the work in both organizations provided opportunities to work for more than 50 different bosses and with many great people. The staff at RVDA present and past stands out as the best team of colleagues that I have ever had. I can’t thank them enough for their loyalty and support. I am especially indebted to Vice President for Administration Ronnie Hepp who has been with us for 17 of my almost 24 years at RVDA and Vice President for Communications Phil Ingrassia whom I recruited 16 years ago when I became CEO. My life epitomizes the adage ‘do what you love and you will never work a day in your life.’”

Molino continued “It is time for someone with new energy and ideas to head the staff of RVDA. Last year, I asked the RVDA Board of Directors to start the process of finding a new president. It makes me proud to know that they saw the same great value in Phil Ingrassia’s talents and skills that I enjoyed for the past 16 years. I am delighted with their selection. Although I plan to be active in a different type of work, I will remain available to assist RVDA President Ingrassia in any way possible for as long as he desires.”

Phil Ingrassia

During Molino’s years with RVDA, the association extended its leadership role in RV industry affairs through development of the association’s Model Dealer Agreement and the Dealer Satisfaction Index (DSI) survey. Molino was a key leader in the formation of the RVDA Education Foundation, now known as the RV Learning Center, and also a strong supporter of continuing education and certification for RV dealership employees. During Molino’s tenure, RVDA also played a key role in the formation of the Go RVing Coalition’s national advertising campaign, which is co-owned with the Recreation Vehicle Industry Association (RVIA). Molino is a Certified Association Executive (CAE) and was elected to the RV/MH Hall of Fame in 2006.

Ingrassia has served as RVDA’s vice president for communications since 2002 and joined the RVDA staff in 1996. He supervises the association’s membership, industry relations, market expansion and communications programs. He serves as RVDA’s staff liaison to the Go RVing Coalition and also earned the CAE designation.

“I am honored that the Board of Directors has chosen me to help lead the next chapter in RVDA’s history,” Ingrassia said. “Mike Molino has been an excellent mentor to me as well as to others on the staff and within the RV industry. I look forward to working with our volunteer leaders, members, business partners, and staff to advance the RVDA and the industry.”

 

 

 

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