Gulf Stream Towable division is hosting approximately 100 dealer service technicians during the first two weeks of November, representing 42 dealers from across the U.S. and Canada. In its 6th year, Dealer Service Training is held at the Gulf Stream Country Club with three days of intensive training in each session, according to a news release.
Technicians tour manufacturing facilities, get in-depth training on common service issues and have an opportunity to spend time with factory service specialists. Suppliers also add to the class with presentations on their products and service training. In class, technicians use detailed training books and receive DVDs that can be used to refresh and teach others in their shop what they learned. Each attending technician is presented with a certificate upon completing the class
”Technicians receive traditional presentations, factory tours and hands-on training right on the production line.” said John Smith, Gulf Stream director of service. ”They get to see how the unit is built and this allows for a lot of discussion and sharing of experiences.”
“The sessions are designed to be a win-win-win solution for our dealer, retail customers and Gulf Stream. After training, the time it takes to repair or service a unit is greatly reduced, which is a benefit to the dealer and retail customer. We learn from the technicians too – how to improve our products and make them more trouble free. In addition, Gulf Stream’s warranty costs have been reduced each year since we’ve started technician training,” Smith said.
Dan Kussow, general service manager at Van Boxtel RV Supermart, commented, “Thanks for the excellent time at your school. The hospitality you and your crew showed us was second to none. We came away with a wealth of information and contacts that will pay dividends for us for years to come. The opportunity to interact with the plant managers at the different plants and their willingness to take the time with us was very impressive to say the least. It was much appreciated from our end.”
“Based on the positive response we have received this year, we are planning to offer classes again in 2011 after evaluating the dates that work best for our dealers,” Smith added.
For more information, contact Gulf Stream Coach at (800) 289-8787 or visit www.gulfstreamrvtrailers.com.