Coach-Net, a leading provider of 24/7 emergency roadside assistance and other services for RV owners and manufacturers, autos and commercial vehicles, recently announced plans to relocate its call center operations from Lake Havasu City, Ariz., to the Dallas/Fort Worth, Texas area over the next nine months.
The relocation takes place as part of an initiative by the National Motor Club, Coach-Net’s Irving, Texas-based parent company, to implement its strategic growth plan and better align several closely related sister companies, according to a news release.
The vast majority of Coach-Net’s Lake Havasu City employees will have an opportunity to relocate to call center operations in the Dallas area, ensuring continuity in service and preservation of the company’s deep industry knowledge. Coach-Net’s DFW-based call center operations will be managed by National Motor Club’s sister company, Stellar, which will leverage its global expertise in call center management for the benefit of Coach-Net’s valued customers. The process of transitioning calls will begin in October, and the process is expected to be completed by March 2011.
“As we transition these operations to the Dallas area, where our corporate headquarters and accounting functions are already based, we are pleased to be keeping these critical jobs in the U.S. and offering an opportunity to keep much of our outstanding team intact,” said Matt Krzysiak, CFO. “As a consequence of this expected employee retention and our phased transition plan, our customers will experience no disruption to service over the coming months. Ultimately, this relocation will position us for positive growth and allow Coach-Net to be even stronger in delivering outstanding customer service, drawing on our employees’ deep knowledge base and the geographic advantages, telecom technology, network infrastructure and business resources available in the Dallas/Fort Worth area.”
Coach-Net is a leading provider of 24/7 emergency roadside assistance and other travel-related services for various RV, commercial vehicle and automotive segments. Founded to meet the demanding needs of RV travelers throughout the U.S. and Canada, Coach-Net pioneered RVTech Advantage, providing RV owners and OEMs with the premier roadside assistance plan that allows access to a team of RVIA- and ASE-certified and master certified technicians. As the service provider of choice for major RV chassis manufacturers, Coach-Net has a superior reputation for supporting specialty products and components to both the manufacturer and the end customer.
Stellar is a leading global provider of call center and business process solutions. Dedicated to building long-term collaborative client partnerships, Stellar has forged enduring relationships with many successful high-profile companies across the world to deliver innovative solutions. In bringing its unique philosophy of Open Book Management (OBM) to this new Texas flagship facility, Stellar is building a strong business partnership with its sister company, Coach-Net. The combination of OBM and state-of-the-art technology will enable Stellar to provide Coach-Net, its clients and their customers world-class service.
Stellar employs over 5,000 people across 17 centers, managing over 300 million customer interactions on behalf of its clients every year.