TengoInternet, the oldest and largest wireless Internet provider for the outdoor hospitality industry, today (April 14) announced 13 new customers in 12 U.S. states.
As the industry’s largest provider, TengoInternet offers comprehensive network and guest services that properties need to increase occupancy and guest satisfaction. With these new locations TengoInternet manages more than 900 wireless networks across 49 states, Canada and Mexico.
TengoInternet’s new customers include: Coyote Ranch RV Resort, Texas, Dow Creek Resort, Washington, Hidden Acres Family Campground, Connecticut, Houston West RV Park, Texas, Indian Creek Camp & Conference Center, Michigan, J and D Campground, Pennsylvania, Lake Mead RV Village, Nevada, Mingo RV Park, Oklahoma, Pinecrest Mobile Home Park, Louisiana, Playground RV Park, Florida, Pleasant Valley Campground, New Jersey, The Landing, Missouri, and Walnut RV Park, Calif.
“Many of our new customers are switching from inexperienced providers or moving from self-managed networks to TengoInternet because of the growing complexity, increased staff time and high guest satisfaction impact of Internet amenities,” said Eric Stumberg, CEO and co-founder, TengoInternet. “We love our customers and focus on delivering services which allow them to focus on serving their guests and contribute to their business success.”
TengoInternet, the oldest and largest wireless Internet provider for the outdoor hospitality industry, today (March 5) announced it has relaunched RV Spirit.com.
The RV-oriented site is viewed by 465,000 (2009 figure) guests annually at the more than 900 RV resorts in the U.S., Canada and Mexico where TengoInternet provides wireless networks, according to a news release.
With 2.2 million pageviews per year (2009 figure) the site is an integral part of the Wi-Fi experience for hundreds of thousands of RV enthusiasts. To enhance the site’s usability RV Spirit.com has been completely redesigned. New and improved features, identified in a 2009 guest survey have been added including:
- Current news — Guests can get the latest news and entertainment headlines provided by the Reuters news agency.
- Local guide — Guests can search for restaurants, pharmacies, gas stations or anything else wherever they are. The guide, powered by Yelp, provides full reviews and directions to local establishments.
- RV Resort Locator — Guests can use enhanced search capabilities to find one of the more than 900 TengoInternet RV resort locations.
- Google web search — Guests can search the web using the integrated Google search feature.
In addition to the new guest oriented features TengoInternet has added advanced advertising capabilities to the site. Advertisers wishing to reach the large and desirable RV audience can now target advertising by geography and even target ads by specific days or times of day. The site also supports rich media advertising and provides detailed reporting which gives advertisers precise measurement of how effective their advertising campaigns are.
“Our mission is to help our customers serve their guests well and contribute to their business success,” said Eric Stumberg, TengoInternet CEO and co-founder. “RV Spirit.com is an important component of our Wi-Fi services to promote our resort locations to RV’ers and provide relevant information and applications to guests who use our service.”
TengoInternet announced Thursday (Jan. 14) it has added nine new customers in five U.S. states.
TengoInternet’s new customers are: Blackwater Jack’s RV Park, Karnack, Texas; Broke Mill RV Park, Del Rio, Texas; Colony Country Campground, Iowa City, Iowa; Guadalupe River RV Resort, Kerrville, Texas; Hideaway Ponds Recreational Resort, Sulphur, La.; Highway 71 RV Park, Cedar Creek, Texas; Lucas Gusher RV Park, Beaumont, Texas; Paradise by the Sea RV Resort, Oceanside, Calif.; and Torrey Oaks RV and Golf Resort, Bowling Green, Fla.
“Many of our new customers are switching from inexperienced providers or moving from self-managed networks to TengoInternet because of the growing complexity, increased staff time and high guest satisfaction impact of Internet amenities,” said Eric Stumberg, CEO and co-founder of Austin, Texas-based TengoInternet. “We are pleased that our network services have allowed these customers to focus on serving their guests and contributed to these resort’s success.”
TengoInternet is the largest high-speed wireless internet managed service provider to the outdoor hospitality industry. TengoInternet delivers turnkey Wi-Fi solutions for hospitality operators and the guests they serve through its award winning network design, installation, management and guest support services. TengoInternet currently manages high speed wired and wireless networks for nearly 1,000 RV resorts, campgrounds, hotels and marinas in 48 states, Canada and Mexico.
A major consolidation of the wireless Internet or Wi-Fi business has taken place this month with TengoInternet Inc. announcing that it has acquired NomadISP, its former Wi-Fi rival in the outdoor hospitality industry.
The acquisition combines NomadISP’s 300 plus campground customers with TengoInternet’s 450 private park customers, making TengoInternet the largest high-speed Wi-Fi service provider in the private park sector.
“I think the acquisition is going to work out very well,” said Kelly Hogan, president and CEO of Boise, Idaho-based LinOra Inc., after selling the company’s NomadISP subsidiary to Austin, Texas-based TengoInternet.
While NomadISP has always marketed itself as a full service Wi-Fi provider, Hogan said the company’s biggest strength has been in the manufacturing of state-of-the-art Wi-Fi equipment, including routers and access points or “hot spots”
“We’ve always written our own software and built our own access points,” Hogan said. “Because of that, we have offered a more fine tuned Wi-Fi solution for the outdoor hospitality industry.”
So while TengoInternet has acquired NomadISP’s campground industry customers as well as the NomadISP brand name, Hogan will continue to independently operate his Wi-Fi equipment manufacturing business, which he now operates through a separate LinOra subsidiary called BlueMesh Networks.
TengoInternet, for its part, has excelled in the marketing and customer service arenas and has purchased whatever Wi-Fi equipment has needed from different suppliers, including NomadISP. “Over the last year, it became apparent to TengoInternet that NomadISP’s equipment offers an advantage for campgrounds and RV parks,” said Eric Stumberg, TengoInternet’s president and CEO. “To provide the best equipment to our customers, TengoInternet entered into a strategic alliance to resell LinOra’s BlueMesh Networks’ Wi-Fi hardware products.”
“I think our new business relationship is going to work out very well,” Hogan said. “TengoInternet will be our largest customer, while we at BlueMesh will continue to do research and development to further improve our Wi-Fi systems.”
Stumberg said campground and RV park customers of NomadISP should receive improved customer service from TengoInternet, which offers live 24/7 customer support to consumers. TengoInternet also offers onsite support and dedicated phone support for campground staffers who have Wi-Fi related questions between 8 a.m. and 6 p.m. Central time.
In addition, TengoInternet provides its campground customers with user guides and other collateral that they can keep on hand at their front desk for guests who need help using Wi-Fi. “Our goal is to minimize distractions related to Wi-Fi at the front desk,” Stumberg said.
TengoInternet continues to experience growth in Wi-Fi equipment sales and installations and now managing network services. “The big challenge people are experiencing now is managing bandwidth and guest experience,” Stumberg said. “With Voice Over IP service applications like Skype and Magic Jack, the Wi-Fi networks have to accommodate huge demand and expectations. Our managed bandwidth and authentication services are addressing this challenge.”
Another factor driving Wi-Fi service demand is the GuestReviews program operated by the National Association of RV Parks and Campgrounds (ARVC), which campground guests can use to offer their opinions about the quality of Wi-Fi service they encounter at private parks.
“It’s hard for park operators to discount the feedback they receive from guests who say, ‘Yes. We stayed there. It’s a great place. But their Wi-Fi is terrible,’ ” Stumberg said, adding that private park operators are realizing that the quality of their Wi-Fi service alone can make the difference between receiving an “A” or a “B” in GuestReviews surveys.
“If you don’t offer high quality Wi-Fi,” Stumberg said, “people will drive away.”
Private parks are also increasingly using Wi-Fi technology for other applications, he said, including portable credit card readers, ATMs, gaming systems, utility data processors and video surveillance cameras.
TengoInternet, the oldest and largest wireless Internet provider for the outdoor hospitality industry, Thursday (Nov. 5) announced it has added 17 new customers in 10 U.S. states.
Included in this growth are five locations with Diversified Investments’ RV in the Sun group. With more than 400 wireless networks installed across 38 states, Canada and Mexico, TengoInternet remains the industry’s largest provider with significant experience installing and managing wireless networks in the challenging outdoor environment, according to a news release.
TengoInternet’s new customers include (arranged by state:
- Blazing Star Luxury RV Resort, Dixieland Texas Retreat RV Park, Houston Leisure RV Resort and Sunset Point RV Resort, all in Texas.
- Driftstone on the Delaware, Drummer Boy Camping Resort, Indian Head Campground, Round Top Campground and Sun Valley Campground, all in Pennsylvania.
- Indigo Bluffs in Michigan.
- Interstate RV Park in Louisiana.
- Memphis Jellystone RV Park in Mississippi.
- Pine Haven Campground in New Jersey.
- Del Yermo RV Park in California.
- Valley of the Sun MH/RV Park in Arizona.
- Wilderness Rendezvous RV Park in Colorado.
- Yogi Bear at Raintree Lake in Indiana.
“Many of our new customers are switching from inexperienced providers or moving from self-managed networks to TengoInternet because of the growing complexity, increased staff time and high guest satisfaction impact of Internet amenities,” said Eric Stumberg, CEO and co-founder, TengoInternet. “In addition, many of our new locations are switching to TengoInternet to reduce their legal liability associated with offering a wireless network or provide network assurance and guest support.”
TengoInternet, the oldest and largest wireless Internet provider for the outdoor hospitality industry, announced Tuesday that Inc. Magazine ranked TengoInternet number 712 on its third annual Inc. 5000 list, an exclusive ranking of the nation’s fastest-growing private companies, according to a news release.TengoInternet’s ranking was based on revenue growth from 2005 through 2008.
“We are honored to be recognized among the nation’s elite private companies,” said Eric Stumberg, CEO and co-founder of TengoInternet. “TengoInternet’s growth is directly attributable to the talent and commitment of our team and the growing list of RV resorts and other properties that trust their critical Wi-Fi networks to us. We look forward to continuing to help our customers achieve business success.”
TengoInternet’s professional Wi-Fi networks, network consultation, network installation and network assurance services help property owners increase guest satisfaction and length of stay while improving staff productivity. With more than 400 locations under management across the U.S., Mexico and Canada, TengoInternet also provides a critical and exclusive link for more than 60,000 RVers as they travel each month.
This network allows TengoInternet to deliver customized advertising in a captive environment to an affluent and highly desirable audience. As the most experienced provider and preferred partner to all the leading property management groups in the industry, TengoInternet is uniquely positioned to continue its revenue growth and expand into additional markets.
“The Inc. 5000 is the best place to find out about young companies that are achieving success through a wide variety of unprecedented business models, as well as older private companies that are still expanding at an impressive rate,” said Jim Melloan, Inc. 5000 project manager. “That’s why our list is so eagerly anticipated every year.”
Complete results of the Inc. 5000, including company profiles and a list of the fastest-growing companies that can be sorted by industry and region, can be found at http://www.inc.com/inc5000/2009/index.html<http://rs6.net/tn.jsp?et=1102697560888&s=3854&e=0014KqKfOOeTKQiCJZWTHCTaUDOwQC25AQW0mZGAVaIDXMenYvIgDHLCDjGW2uhH4rqrI_sZooij7Bb2l5yb5p9iegMGmUYfGWXA-FKscVmA_Qdl6eDDYd4BH-voxTMTvz0vxdtdqD4xKcyRdPLMRMTfg==> .
Nearly 86 Airstream trailer owners camped out at the Boone County Fairgrounds near Columbia, Mo., as part of the Wally Byam Caravan Club International’s Region 8 rally. The gathering, which started April 29 and ended Sunday, drew Wally Byam members from Missouri, Nebraska, Iowa and Kansas.
Wally Byam founded the Airstream company and designed the first trailers.
Activities featured an open house Saturday for the public and other rally attendees. The trailers were parked side by side in rows, so owners could go from trailer to trailer to compare notes and connect socially.
“If you didn’t have any in the beginning, you’ll develop some social skills,” Airstream owner Rachel Hughey said.
Some units looked modern while others had been restored to their original decor. The oldest model at the rally was from 1948. Many had flamingos, which like the iconic Airstream itself, are an integral part of Americana kitsch.
But it would be a mistake to think of the units, or “silver twinkies,” as Hughey likes to call them, as relics of the past. Hughey said most RV parks today are practically required to have Wi-Fi access and “the VAP,” or Vintage Airstream Podcast, a popular podcast that owners can tune in to about vintage trailers.
Hughey said that a new Airstream today can cost around $100,000 and that even in these times, Airstream Inc. does well financially, building on request. She said the company also makes UPS trucks and other vehicles if RV demand wavers. Hughey visited the company’s headquarters in Jackson Center, Ohio, and said that more than 60% of all Airstreams ever made are still on the road.
“They are very versatile, and that’s how Airstreamer people have to be,” she said. “If it doesn’t work, try something else.”
Some Airstream owners still work, but most couples are retired and have the freedom to travel. Most importantly, however, the passion for Airstream ownership must be shared. Hughey told a story about a man she met in Tennessee whose wife wasn’t into his RV devotion.
“She said, ‘You have to choose between me and the Airstream.’ And she’s gone!”
The National Association of RV Parks and Campgrounds (ARVC) continued its state-by-state look at improvements in the nation’s privately owned RV parks and campgrounds with a look this week at the state of Tennessee. Among the investments were the following:
- Adventure Bound Camping Resort, Gatlinburg: This Great Smoky Mountains area-park, whose amenities include a 500-foot waterslide and 14 cabin rentals, is spending $70,000 in swimming pool, water heating and other improvements this year.
- Big Meadow Family Campground, Townsend: This 77-site park spent about $10,000 this year adding new playground equipment and landscaping the area around the park’s bathhouse. Other upgrades during the past two years include remodeling the bathhouse and adding deluxe supersites to better accommodate campers with big rigs.
- Caney Creek RV Resort, Harriman: This park has spent $200,000 on 20 new deluxe campsites in their own section, boosting the park to 178 sites. Each new campsite has cement pads and 50-amp electrical service.
- Deer Run RV Resort, Crossville: This 200-acre resort expects to invest about $45,000 in improvements this year. Major projects include resurfacing the resort’s swimming pool and tennis courts, installing new wood flooring in its park- model cabin rentals, expanding the park’s Wi-Fi service, upgrading electrical service in several areas and adding another pavilion to the chapel.
- Misty River Cabins & RV Resort LLC, Wallard: This park has recently invested $15,000 in various upgrades, including a new concession stand, and upgrades to its Wi-Fi system and safety improvements for its pool and hot tub.