TengoInternet, the oldest and largest wireless Internet provider for the outdoor hospitality industry, has announced 29 new customers in 11 U.S. states and two Canadian provinces.
As the industry’s largest provider of Wi-Fi, TengoInternet offers comprehensive network and guest services that properties need to increase occupancy and guest satisfaction, according to a news release. With these new locations TengoInternet manages more than 900 wireless networks across 49 states, Canada and Mexico.
TengoInternet’s new customers include:
- Arrowhead Point Resort and Cabins, Colorado.
- Asheville West KOA and Lake Waldo’s Beach Campground, both in North Carolina.
- Aurora Acres, Beginning Point RV Park, Belle Parc, Oak Harbor Lodging and RV Park, Peppertree RV Resort and Pleasant Lake RV Resort, all in Florida.
- Denali Grizzly Bear Park and Rivers Edge RV Park, both in Alaska.
- Dream Catcher RV Park, New Mexico.
- Fawn Meadows RV, Alberta.
- Green River Lake State Park, Kentucky.
- KOA Lake Isabella, Novato RV Park and Vineyard RV Park, all in California.
- Big Oak River Camp, Lakeview MHC, Las Raices Ranch, Magnolia Lake RV Park, Ol’ 90 RV Park, Rambling Vines RV Park, TLC RV Community and Shady Oaks, all in Texas.
- Osage Beach RV Park, Missouri.
- Page Springs Resort, Arizona.
- Sunshine Valley, British Columbia.
- Teton Valley Campground, Idaho.
“Our customers face increasing wireless connectivity expectations of guests and new operating requirements in a challenging outdoor network environment” said Eric Stumberg, CEO and co-founder, TengoInternet. “Our flexible solutions, expertise in provisioning and supporting private wireless networks and focus on our customers continue to be recognized and rewarded in the industry.”
TengoInternet is the largest high-speed wireless internet managed service provider to the outdoor hospitality industry. Headquartered in Austin, Texas, TengoInternet delivers turnkey WiFi solutions for hospitality operators and the guests they serve through its award winning network design, installation, management and guest support services. TengoInternet currently manages high speed wired and wireless networks for more than 900 RV resorts, campgrounds, hotels and marinas in 49 states, Canada and Mexico. For additional information, visit www.tengointernet.com or call (512) 469-7660.
TengoInternet today (April 21) announced that it distributed $270,000 in guest Wi-Fi revenue to its participating RV resort owners in 2009.
This payout is part of TengoInternet’s revenue-sharing program with resorts that choose to offer Wi-Fi or wireless Internet for a fee to their guests. Resorts that participate in TengoInternet’s revenue-sharing program receive a monthly check for a percentage of the total Wi-Fi access fees sold at their location. As the industry’s largest provider, TengoInternet pays more revenue share dollars back to RV resorts than any other provider, according to a news release.
“Wi-Fi service continues to be a selection and satisfaction criteria for RV travelers and the #1 technology amenity sought by campground guests,” said Eric Stumberg, CEO and co-founder, TengoInternet. “The fact is that there are many guest pricing models available-the revenue share model addresses one segment of our customers. Our customers may choose to have us collect revenue online and share it back with them, collect and keep 100% of revenue at point of sale, offer the service for free, or some blend of all of these. TengoInternet’s flexible WiFi services and contracts allow our customers to meet the specific needs of their guests and business.”
TengoInternet announced Thursday (Jan. 14) it has added nine new customers in five U.S. states.
TengoInternet’s new customers are: Blackwater Jack’s RV Park, Karnack, Texas; Broke Mill RV Park, Del Rio, Texas; Colony Country Campground, Iowa City, Iowa; Guadalupe River RV Resort, Kerrville, Texas; Hideaway Ponds Recreational Resort, Sulphur, La.; Highway 71 RV Park, Cedar Creek, Texas; Lucas Gusher RV Park, Beaumont, Texas; Paradise by the Sea RV Resort, Oceanside, Calif.; and Torrey Oaks RV and Golf Resort, Bowling Green, Fla.
“Many of our new customers are switching from inexperienced providers or moving from self-managed networks to TengoInternet because of the growing complexity, increased staff time and high guest satisfaction impact of Internet amenities,” said Eric Stumberg, CEO and co-founder of Austin, Texas-based TengoInternet. “We are pleased that our network services have allowed these customers to focus on serving their guests and contributed to these resort’s success.”
TengoInternet is the largest high-speed wireless internet managed service provider to the outdoor hospitality industry. TengoInternet delivers turnkey Wi-Fi solutions for hospitality operators and the guests they serve through its award winning network design, installation, management and guest support services. TengoInternet currently manages high speed wired and wireless networks for nearly 1,000 RV resorts, campgrounds, hotels and marinas in 48 states, Canada and Mexico.
A major consolidation of the wireless Internet or Wi-Fi business has taken place this month with TengoInternet Inc. announcing that it has acquired NomadISP, its former Wi-Fi rival in the outdoor hospitality industry.
The acquisition combines NomadISP’s 300 plus campground customers with TengoInternet’s 450 private park customers, making TengoInternet the largest high-speed Wi-Fi service provider in the private park sector.
“I think the acquisition is going to work out very well,” said Kelly Hogan, president and CEO of Boise, Idaho-based LinOra Inc., after selling the company’s NomadISP subsidiary to Austin, Texas-based TengoInternet.
While NomadISP has always marketed itself as a full service Wi-Fi provider, Hogan said the company’s biggest strength has been in the manufacturing of state-of-the-art Wi-Fi equipment, including routers and access points or “hot spots”
“We’ve always written our own software and built our own access points,” Hogan said. “Because of that, we have offered a more fine tuned Wi-Fi solution for the outdoor hospitality industry.”
So while TengoInternet has acquired NomadISP’s campground industry customers as well as the NomadISP brand name, Hogan will continue to independently operate his Wi-Fi equipment manufacturing business, which he now operates through a separate LinOra subsidiary called BlueMesh Networks.
TengoInternet, for its part, has excelled in the marketing and customer service arenas and has purchased whatever Wi-Fi equipment has needed from different suppliers, including NomadISP. “Over the last year, it became apparent to TengoInternet that NomadISP’s equipment offers an advantage for campgrounds and RV parks,” said Eric Stumberg, TengoInternet’s president and CEO. “To provide the best equipment to our customers, TengoInternet entered into a strategic alliance to resell LinOra’s BlueMesh Networks’ Wi-Fi hardware products.”
“I think our new business relationship is going to work out very well,” Hogan said. “TengoInternet will be our largest customer, while we at BlueMesh will continue to do research and development to further improve our Wi-Fi systems.”
Stumberg said campground and RV park customers of NomadISP should receive improved customer service from TengoInternet, which offers live 24/7 customer support to consumers. TengoInternet also offers onsite support and dedicated phone support for campground staffers who have Wi-Fi related questions between 8 a.m. and 6 p.m. Central time.
In addition, TengoInternet provides its campground customers with user guides and other collateral that they can keep on hand at their front desk for guests who need help using Wi-Fi. “Our goal is to minimize distractions related to Wi-Fi at the front desk,” Stumberg said.
TengoInternet continues to experience growth in Wi-Fi equipment sales and installations and now managing network services. “The big challenge people are experiencing now is managing bandwidth and guest experience,” Stumberg said. “With Voice Over IP service applications like Skype and Magic Jack, the Wi-Fi networks have to accommodate huge demand and expectations. Our managed bandwidth and authentication services are addressing this challenge.”
Another factor driving Wi-Fi service demand is the GuestReviews program operated by the National Association of RV Parks and Campgrounds (ARVC), which campground guests can use to offer their opinions about the quality of Wi-Fi service they encounter at private parks.
“It’s hard for park operators to discount the feedback they receive from guests who say, ‘Yes. We stayed there. It’s a great place. But their Wi-Fi is terrible,’ ” Stumberg said, adding that private park operators are realizing that the quality of their Wi-Fi service alone can make the difference between receiving an “A” or a “B” in GuestReviews surveys.
“If you don’t offer high quality Wi-Fi,” Stumberg said, “people will drive away.”
Private parks are also increasingly using Wi-Fi technology for other applications, he said, including portable credit card readers, ATMs, gaming systems, utility data processors and video surveillance cameras.
Wireless Internet provider TengoInternet has won the 2009/2010 ARVC Supplier of the Year Award.
The award was presented Nov. 12 at the gala banquet at the conclusion of the National Association of RV Parks and Campgrounds (ARVC) 2009 InSites Convention and Outdoor Hospitality Expo in Orlando, Fla.
ARVC Chairman David L. Berg commended TengoInternet for going the extra mile for its customers and the outdoor hospitality industry.
“We are pleased that our company-wide commitment to outstanding customer service and support and installing and managing superior Wi-Fi networks has been recognized by ARVC,” said Eric Stumberg, CEO and co-founder of TengoInternet.
“We are honored to have been nominated for this award by three fellow ARVC members and customers: Cindy Halley, associate publisher, Trailer Life Directory Books; David Gorin, owner, Holiday Cove RV Resort and president, Best Parks in America; and Dan Wright, president, CalARVC board of directors and general manager of The Springs at Borrego RV Resort and Golf Course.”