COACH-NET IS AT YOUR SERVICE
Formed in 1987, Coach-Net is a leading provider of branded 24/7 RV Technical and emergency roadside assistance. We are dedicated to meeting the demands of RV Travelers throughout the United States and Canada. Coach-Net provides all-inclusive travel support and convenient concierge services taking the worry out of traveling. Coach-Net pioneered RV Tech Advantage, providing RV owners with the only membership that allows access to a team of RVIA/RVDA and ASE Master Certified Technicians. Coach-Net offers years of industry experiences, partnering with more than 90 percent of RV manufacturers. We work collaboratively with you providing solutions for your business. Our client relations liaisons maintain contact with our partners, ensuring your needs are consistently addressed providing the level of service you expect and deserve.
The Coach-Net Advantage
- Maintaining a competitive edge is becoming increasingly challenging in the marketplace for many companies. An RV Technical and emergency roadside assistance program is a true low-cost marketing solution for businesses that want to add value to your customers’ experience.
- Emergencies never take a vacation, not even for RV owners. What better reason to demonstrate your core values of service and support after the sale. We will support you with high-end customer care 24/7, 365 days a year to bring your customer retention to the next level as well as increasing your customer service scores.
- We understand the importance of customer service in our industry, so we developed Coach-Net’s 24-hour Technical Assistance Hotline. RV Tech Advantage puts your customers directly in touch with our team of RVIA/RVDA and ASE Master Certified Technicians. Trained extensively in RV products and components, our team will troubleshoot technical and operational matters to help your customer resolve issues quickly, thereby reducing those Monday morning phone calls.
- Branding is one of the most valuable elements in an advertising theme as it demonstrates what the brand owner is able to offer in the marketplace. Coach-Net recognizes branding is invaluable as the battle for customers intensifies day by day. We provide your customer a membership card branded with your customized dealership logo, thereby reminding your customer the valuable service provided by you.
The Coach-Net Commitment to Quality
Our 24/7 Contact Center consistently delivers a high level of service, regularly monitored through our customer satisfaction survey process. Measured monthly, our service level standard requires answering 80 percent of calls in 20 seconds or less. Our commitment to quality begins with knowledgeable agents who receive eight weeks of practical training, followed by continual one-on-one coaching. Team managers monitor and evaluate incoming calls on a daily basis. Being the call center allows us to quickly distribute updates, bulletins and information received through our relationships with manufacturers, allowing our agents to provide the most current assistance available.
Coach-Net’s proactive philosophy is rooted in the principles of delivering the highest customer service possible. We use technology to create efficiencies, improve response times, dispatch the most appropriate providers from our ISP network and secure data. To measure and improve call quality, we digitally record all calls. A closed-loop process ensures your customers receive timely service. And, since one of our first priorities is the safety of your customers, our agents begin each call with “Are you in a safe location?” Should there be an emergency; the customer location is immediately available for 911 emergency responses.
We consider each service call unique because no two customers are alike. For this reason, our service providers meet equipment-specific criteria and offer a wide range of services to assist almost any type of vehicle. In addition, our service provider network is expansive, so we’re available wherever your customers are and whenever they need assistance. Furthermore, our technology incorporates a quality rating system that monitors and supports only the best service for your customer.
For more information about Coach-Net, visit www.coach-net.com.